Refund Policy
Refunds, Returns & Cancellations Policy
Thank you for shopping with Cheers Together Gift House.
We sell both digital download products and made-to-order physical products. Please read this policy carefully before placing your order.
This policy does not limit any rights you may have under applicable consumer laws.
Digital Download Products
Digital wall art products are delivered electronically.
Due to the nature of digital download products, digital wall art purchases are generally non-refundable once the file has been delivered, accessed, or downloaded.
Please read the product description carefully before purchasing and make sure you understand that:
- No physical item will be shipped
- Colours may vary slightly depending on your screen, printer, paper, and print settings
- The final print quality may depend on the printer, paper, and print service you use
If you experience a technical issue accessing or downloading your file, please contact us and we will do our best to help resolve the issue.
Made-to-Order Physical Products
Our physical products, including mugs, T-shirts, hoodies, coasters, hats, tote bags, and home products, are made to order.
This means each item is printed especially for you after your order is placed. Because of this, we generally do not accept returns, exchanges, or refunds for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong colour
- Entering the wrong shipping address
- Not reading the product description or size guide
- Minor colour differences caused by screen settings or printing differences
Please check all product details carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your physical product arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible.
Please provide:
- Your order number
- A clear description of the issue
- Clear photos showing the damage, defect, misprint, or incorrect item
- Photos of the packaging if the package was damaged during delivery
Requests should be submitted within 30 days of product delivery.
If the issue is confirmed as a damaged, defective, misprinted, or incorrect item, we will help arrange a suitable resolution, such as a replacement, reprint, or refund. Clear photo evidence may be required to process the request.
In many cases, damaged or defective POD items do not need to be returned, but we may request additional information or photos to process the issue.
Order Cancellations and Changes
If you need to cancel or change an order, please contact us as soon as possible.
For physical made-to-order products, cancellations or changes may only be possible before the order enters production.
Once an order has entered production, printing, packaging, or shipping, we may not be able to cancel or change it.
For digital download products, cancellations are generally not available once the file has been delivered, accessed, or downloaded.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing checkout.
Cheers Together Gift House is not responsible for orders that are delayed, lost, returned, or undeliverable because an incorrect or incomplete shipping address was provided by the customer.
If you notice an address mistake after placing your order, please contact us immediately. We will do our best to help, but address changes may not be possible once the order has entered production or has shipped.
Returns and Return Shipping
Because our physical products are made to order, we generally do not require customers to return damaged, defective, or incorrect products unless specifically requested.
If a return is approved for another reason, the customer may be responsible for return shipping costs unless the return is due to our error, a confirmed product defect, or as otherwise required by applicable law.
Please contact us before sending any item back. Returns sent without contacting us first may not be accepted.
Refund Processing
If a refund is approved, it will be processed to your original payment method.
Please allow time for your bank, card provider, PayPal, or payment provider to process the refund after it has been issued.
Shipping charges may not be refundable unless the refund is due to our error, a confirmed product defect, or as required by applicable law.
Lost or Delayed Packages
If your package appears delayed or missing, please contact us with your order number and tracking details.
We will review the issue and work with the print provider or carrier where possible.
We are not responsible for delays caused by customs, carrier delays, incorrect addresses, severe weather, public holidays, or other circumstances outside our control.
How to Request Help
To request help with a digital download, damaged item, incorrect item, refund, or cancellation, please contact us through our Contact Us page.
Please include your order number and a clear explanation of the issue so we can assist you faster.