Privacy Policy

This Privacy Policy explains how Cheers Together Gift House collects, uses, stores, and shares personal information when you visit or make a purchase from our website:

www.cheerstogethergifthouse.com

By using our website, placing an order, subscribing to our emails, or contacting us, you agree that your personal information may be handled as described in this Privacy Policy.

We may update this policy from time to time. The latest version will always be available on this page.

Information We Collect

When you visit our store, place an order, contact us, or subscribe to our emails, we may collect the following information:

your name
email address
billing address
shipping address
phone number, if provided
order details
payment-related information
device and browser information
IP address
pages visited and how you interact with our store
marketing preferences, such as whether you have subscribed to receive emails

We collect this information directly from you when you enter it on our website and automatically through Shopify, cookies, analytics tools, and similar technologies.

How We Use Your Information

We use your personal information to:

process and manage orders
deliver digital download products
arrange production and delivery of physical products
process payments
send order confirmations, shipping updates, and customer service messages
respond to your questions or support requests
manage refunds, replacements, or order issues
improve our website, products, and customer experience
detect fraud, security risks, or misuse of our website
send marketing emails if you have subscribed or given permission
comply with legal, tax, accounting, and business record obligations

We do not sell your personal information.

Digital Products and Physical Products

We sell both digital download products and made-to-order physical products.

For digital products, we may use your information to deliver download links, confirm your purchase, and help resolve download issues.

For physical products, we may share necessary order and delivery details with production and fulfilment partners so your product can be printed and shipped.

Sharing Information With Service Providers

We use trusted third-party service providers to help operate our store and fulfil orders.

These may include:

Shopify, which hosts and powers our online store
payment providers, such as Shopify Payments, PayPal, card networks, and related payment processors
Printify and print providers, which help produce and ship made-to-order physical products
shipping carriers, which deliver physical orders
email marketing tools, if you subscribe to our mailing list
analytics and advertising tools, which help us understand website performance and improve our marketing

We only share information that is reasonably necessary for these providers to perform their services.

We use Shopify to host and operate our online store. Shopify may process customer information as part of providing store, checkout, payment, privacy, and related services.

Payments

Payments are processed through secure third-party payment providers.

We do not directly store your full credit card number. Payment information is handled by payment processors such as Shopify Payments, PayPal, card networks, or other payment services available at checkout.

These providers may collect and process payment information according to their own privacy and security policies.

Email Marketing

If you subscribe to our newsletter or give permission to receive marketing emails, we may use your email address to send:

new product updates
digital wall art releases
gift ideas
promotions and special offers
store news

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us.

You will still receive important non-marketing emails related to orders, payments, shipping, digital downloads, or customer service.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

keep the website working properly
remember cart and checkout details
improve website performance
understand how visitors use our store
support marketing and advertising activities
improve customer experience

You may be able to manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

Where required, you may also be shown cookie or privacy choices through Shopify’s customer privacy tools or other privacy settings.

International Transfers

Because we use online platforms and service providers such as Shopify, Printify, payment processors, analytics tools, and shipping partners, your personal information may be processed or stored in countries outside your own country.

Where this happens, we rely on our service providers to use appropriate safeguards and security measures for handling personal information.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including:

processing and managing orders
providing customer support
handling refunds, replacements, or disputes
meeting tax, accounting, fraud prevention, and legal obligations
maintaining business records

If you ask us to delete your personal information, we will do our best to comply, unless we need to keep certain information for legal, tax, accounting, fraud prevention, dispute resolution, or legitimate business reasons.

Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no online store, website, payment system, or method of electronic storage is completely secure. You use our website and services with this understanding.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights to:

request access to personal information we hold about you
ask us to correct inaccurate personal information
ask us to delete certain personal information
withdraw consent for marketing communications
unsubscribe from marketing emails
object to or restrict certain uses of your information
request information about how your personal information is used or shared

To make a privacy request, please contact us using the details below.

We may need to verify your identity before responding to a privacy request.

Australian Privacy Notice

Cheers Together Gift House is based in Australia.

Where applicable, we aim to handle personal information in line with the Australian Privacy Principles. These principles include open and transparent management of personal information, access and correction rights, and security obligations.

European Union, United Kingdom, and Other International Customers

If you are located in the European Union, United Kingdom, or another region with specific privacy rights, you may have additional rights under applicable privacy laws.

These may include the right to access, correct, delete, restrict, or object to certain processing of your personal information and the right to withdraw consent where consent is the basis for processing.

Children’s Privacy

Our website and products are not directed to children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

Contact Us

For questions about this Privacy Policy or to make a privacy request, please contact us at:

Email: hello@cheerstogethergifthouse.com

Website: www.cheerstogethergifthouse.com