FAQs
What is a digital download?
A digital download is a file that you receive electronically after purchase. You can print it at home, at a local print shop, or through an online printing service.
Will I receive a physical item for digital wall art?
No. Digital wall art is a digital product only. No physical item will be shipped.
After purchase, you will receive access to your downloadable file.
When will I receive my digital file?
Your digital file will be available after purchase through the download link provided after checkout or by email.
If you have trouble accessing your file, please contact us and we will help you.
Can I print digital wall art at any size?
Each digital wall art product may include specific file sizes or ratios. Please check the product description before purchasing to understand what is included.
For best results, use the recommended print size, high-quality paper, and a trusted home printer, local print shop, or online printing service.
Can I use the digital artwork commercially?
No. Digital wall art files are for personal use only, unless clearly stated otherwise in the product listing.
You may not resell, share, distribute, upload, or use the digital files to create products for resale.
Physical Products
How are mugs, T-shirts, hoodies, coasters, hats, tote bags, and home gifts made?
Our physical products are made to order. This means the item is printed after your order is placed.
Because each product is made especially for you, please check the product details, size, colour, and shipping address carefully before completing your order.
How are physical products shipped?
Physical products are shipped to the delivery address provided at checkout.
Shipping times may vary depending on the product, print provider, destination country, carrier, and season. You will receive tracking information where available after your order has shipped.
Can I buy digital wall art and a physical product in the same order?
Yes. You can buy digital wall art and physical products in the same order.
Digital files are delivered electronically, while physical products are printed and shipped separately. If your order contains multiple physical products, they may also arrive in separate packages.
Orders, Shipping & Support
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
For physical made-to-order products, changes or cancellations may only be possible before the order enters production. Once printing, packaging, or shipping has started, we may not be able to cancel or change the order.
For digital downloads, cancellations are generally not available once the file has been delivered, accessed, or downloaded.
What if I entered the wrong shipping address?
Please contact us immediately if you entered the wrong shipping address.
We will do our best to help, but once an order has entered production or shipped, address changes may not be possible. Cheers Together Gift House is not responsible for delays, failed delivery, or lost packages caused by an incorrect or incomplete shipping address entered at checkout.
Do you accept returns or refunds?
Digital downloads are generally non-refundable once the file has been delivered, accessed, or downloaded.
Physical products are made to order and are generally not returnable for change of mind, wrong size, wrong colour, or incorrect address entered by the customer.
If your physical product arrives damaged, defective, misprinted, or incorrect, please contact us with your order number and clear photos of the issue. We will review the issue and help arrange a suitable resolution where applicable.
Please read our Refund Policy for full details.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible and include:
- your order number
- a clear description of the issue
- clear photos of the damaged, defective, misprinted, or incorrect item
- photos of the packaging if it was damaged during delivery
We will review the issue and help resolve it.
How can I contact you?
You can contact us through our Contact Us page or email us directly at:
hello@cheerstogethergifthouse.com
Please include your order number if your message is about an existing order.